Your First Visit to Caroline's
We want your first appointment to feel easy, from the moment you book to the moment you walk out the door. Here's everything you need to know.
Your First Visit to Caroline's
We want your first appointment to feel easy, from the moment you book to the moment you walk out the door. Here's everything you need to know.
How to Book Your First Appointment
CHOOSE YOUR SERVICE
Browse our Services page to find what you're looking for. Not sure whether to book highlights or balayage, a partial or a full? Reach out before booking and we'll point you in the right direction.
BOOK ONLINE OR CALL US
Most appointments can be booked directly through our online booking system. Select your service, choose a stylist, and pick a time that works for you.
COMLETE YOUR NEW CLIENT FORM
After booking, you'll receive a link to our new client intake form. We ask all color and specialty service guests to complete this before their appointment — it helps us understand your hair history, goals, and whether a consultation is recommended before we begin.
SEND US YOUR PHOTOS
For color appointments, please send us two things before you arrive:
Your hair now — in natural light, showing your current color, length, and texture.
Your inspiration — whatever you're drawn to. Don't overthink it. Save what you love and send it along.
Photos can be submitted through your intake form or sent to us directly. The more we can see in advance, the more we can do with your consultation time.
How to Book Your First Appointment
CHOOSE YOUR SERVICE
Browse our Services page to find what you're looking for. Not sure whether to book highlights or balayage, a partial or a full? Reach out before booking and we'll point you in the right direction.
BOOK ONLINE OR CALL US
Most appointments can be booked directly through our online booking system. Select your service, choose a stylist, and pick a time that works for you.
COMLETE YOUR NEW CLIENT FORM
After booking, you'll receive a link to our new client intake form. We ask all color and specialty service guests to complete this before their appointment — it helps us understand your hair history, goals, and whether a consultation is recommended before we begin.
SEND US YOUR PHOTOS
For color appointments, please send us two things before you arrive:
Your hair now — in natural light, showing your current color, length, and texture.
Your inspiration — whatever you're drawn to. Don't overthink it. Save what you love and send it along.
Photos can be submitted through your intake form or sent to us directly. The more we can see in advance, the more we can do with your consultation time.
Some Services Start with a Consultation
For services that require a more thorough assessment before we can give you an accurate plan, timeline, or price, we ask that you book a complimentary consultation before your appointment
Consultation required for:
-
Fixing or significantly changing existing color requires a full assessment before we can begin
-
Vivid shades often require bleaching. We need to assess your starting point before quoting cost and timing.
-
Results vary by hair type and history. A consultation ensures the right treatment and sets accurate expectations.
-
Every extension service is customized. We'll assess your hair, discuss the method, and order your extensions before scheduling the install.
Some Services Start with a Consultation
For services that require a more thorough assessment before we can give you an accurate plan, timeline, or price, we ask that you book a complimentary consultation before your appointment
-
Fixing or significantly changing existing color requires a full assessment before we can begin
-
Vivid shades often require bleaching. We need to assess your starting point before quoting cost and timing.
-
Results vary by hair type and history. A consultation ensures the right treatment and sets accurate expectations.
-
Every extension service is customized. We'll assess your hair, discuss the method, and order your extensions before scheduling the install.
Consultation required for:
Before You Arrive
Timing
For services that require a more thorough assessment before we can give you an accurate plan, timeline, or price, we ask that you book a complimentary consultation before your appointment
Parking
We're located at 57 Lafayette Circle in downtown Lafayette. Parking is metered and can be limited, particularly on weekends. We recommend building a few extra minutes into your arrival time.
Bring Your Inspiration
If you haven't already submitted photos, bring your inspiration images to your appointment. Saved on your phone is perfect.
What to Wear
We'll have you in a salon cape, but for color appointments it's worth leaving anything you'd be upset to get a drop on at home
A Note About Children
Caroline's is a professional salon environment, and we love welcoming young guests for their own appointments. We ask that children not receiving a service not accompany you to your appointment, out of consideration for other guests and the focus your stylist needs to do their best work. If you have questions about booking a children's service, our front desk team is happy to help.
Before You Arrive
For services that require a more thorough assessment before we can give you an accurate plan, timeline, or price, we ask that you book a complimentary consultation before your appointment
Timing
Parking
We're located at 57 Lafayette Circle in downtown Lafayette. Parking is metered and can be limited, particularly on weekends. We recommend building a few extra minutes into your arrival time.
Bring Your Inspiration
If you haven't already submitted photos, bring your inspiration images to your appointment. Saved on your phone is perfect.
We'll have you in a salon cape, but for color appointments it's worth leaving anything you'd be upset to get a drop on at home
What to Wear
Caroline's is a professional salon environment, and we love welcoming young guests for their own appointments. We ask that children not receiving a service not accompany you to your appointment, out of consideration for other guests and the focus your stylist needs to do their best work. If you have questions about booking a children's service, our front desk team is happy to help.
A Note About Children
What to Expect
Your consultation
Every appointment begins with a conversation. Your stylist will review your intake form and
photos, assess your hair in person, and walk you through their recommendation before anything
begins. This is the time to ask questions and make sure you're aligned.
Your service
Once you're both on the same page, your stylist gets to work. Color appointments may include processing time — bring something to read or simply enjoy the quiet.
The finish
All cut and color services include a professional blowout. You'll leave with your hair styled and finished — not just done.
Before you go
Your stylist will walk you through how to maintain your results at home and recommend any products tailored to your hair.
What to Expect
Your consultation
Every appointment begins with a conversation. Your stylist will review your intake form and
photos, assess your hair in person, and walk you through their recommendation before anything
begins. This is the time to ask questions and make sure you're aligned.
Your service
Once you're both on the same page, your stylist gets to work. Color appointments may include processing time — bring something to read or simply enjoy the quiet.
The finish
All cut and color services include a professional blowout. You'll leave with your hair styled and finished — not just done.
Before you go
Your stylist will walk you through how to maintain your results at home and recommend any products tailored to your hair.
Our Policies
Our Policies
We require a credit card to reserve your appointment. Cancellations made less than 48 hours before your scheduled service will be charged 50% of the service price. We understand that things come up — if you need to cancel or reschedule, please give us as much notice as possible by calling (925) 284-1474 or managing your appointment online.
Late Arrivals
We hold appointments for 10 minutes. If you arrive after that window, we may not be able to complete your full service, and you may need to reschedule. Please call us if you're running late — we'll always do our best to accommodate you.
Satisfaction Guarantee
Your satisfaction matters to us. If something isn't right after your appointment, please reach out within one week and we'll make it right. We don't offer refunds on completed services, but we are committed to making sure you love your hair.
Our Policies
Our Policies
We require a credit card to reserve your appointment. Cancellations made less than 48 hours before your scheduled service will be charged 50% of the service price. We understand that things come up — if you need to cancel or reschedule, please give us as much notice as possible by calling (925) 284-1474 or managing your appointment online.
Late Arrivals
We hold appointments for 10 minutes. If you arrive after that window, we may not be able to complete your full service, and you may need to reschedule. Please call us if you're running late — we'll always do our best to accommodate you.
Satisfaction Guarantee
Your satisfaction matters to us. If something isn't right after your appointment, please reach out within one week and we'll make it right. We don't offer refunds on completed services, but we are committed to making sure you love your hair.
Questions We Hear from New Clients
-
Reach out before booking. Send us a photo of your current hair and a few inspiration imagesand we'll recommend the right service and stylist for your goal. You can also book a omplimentary consultation and let your stylist guide you in person.
-
Pricing varies by service and by stylist level. Our Services page shows our starting rates — your final price depends on the service you book and which stylist you choose. Senior and Master Stylists are priced higher than our starting rates.
-
For color and specialty services: yes. Please complete your new client intake form and send photos of your current hair and your inspiration before your appointment. Arriving with clean, dry hair is helpful for consultations and cuts.
-
That's exactly what your consultation is for. Bring photos of what you're drawn to — even if you can't explain why — and your stylist will translate that into a plan that works for your hair, your lifestyle, and your budget.
-
Not for most services — you can book online directly. However, color correction, vivid and fashion color, keratin treatments, and extensions all require a consultation first. This lets your stylist properly assess your hair and ensure we can achieve your goal safely and beautifully.
-
A few minutes early is ideal. Please note that we cannot accommodate arrivals more than 10 minutes late. If you're running behind, call us at (925) 284-1474 as soon as possible.
-
We require a credit card to hold your appointment. Cancellations made less than 48 hours before your appointment will be charged 50% of the service price. To cancel or reschedule, call us at (925) 284-1474 or manage your booking online.
-
We're at 57 Lafayette Circle in downtown Lafayette. Parking is metered and can be limited, especially on weekends. Plan a few extra minutes to find a spot — metered street parking is available along Mount Diablo Boulevard and surrounding streets.
-
Visit our Stylists page to meet the team, see their work, and read about their specialties. Not sure? Our front desk team is happy to match you based on your service and goals. Call us at (925) 284-1474.
Questions We Hear from New Clients
-
Reach out before booking. Send us a photo of your current hair and a few inspiration imagesand we'll recommend the right service and stylist for your goal. You can also book a omplimentary consultation and let your stylist guide you in person.
-
Pricing varies by service and by stylist level. Our Services page shows our starting rates — your final price depends on the service you book and which stylist you choose. Senior and Master Stylists are priced higher than our starting rates.
-
For color and specialty services: yes. Please complete your new client intake form and send photos of your current hair and your inspiration before your appointment. Arriving with clean, dry hair is helpful for consultations and cuts.
-
That's exactly what your consultation is for. Bring photos of what you're drawn to — even if you can't explain why — and your stylist will translate that into a plan that works for your hair, your lifestyle, and your budget.
-
Not for most services — you can book online directly. However, color correction, vivid and fashion color, keratin treatments, and extensions all require a consultation first. This lets your stylist properly assess your hair and ensure we can achieve your goal safely and beautifully.
-
A few minutes early is ideal. Please note that we cannot accommodate arrivals more than 10 minutes late. If you're running behind, call us at (925) 284-1474 as soon as possible.
-
We require a credit card to hold your appointment. Cancellations made less than 48 hours before your appointment will be charged 50% of the service price. To cancel or reschedule, call us at (925) 284-1474 or manage your booking online.
-
We're at 57 Lafayette Circle in downtown Lafayette. Parking is metered and can be limited, especially on weekends. Plan a few extra minutes to find a spot — metered street parking is available along Mount Diablo Boulevard and surrounding streets.
-
Visit our Stylists page to meet the team, see their work, and read about their specialties. Not sure? Our front desk team is happy to match you based on your service and goals. Call us at (925) 284-1474.
Ready to Book?
Book online in minutes, or call us and we'll take care of the rest.
Ready to Book?
Book online in minutes, or call us and we'll take care of the rest.